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Strand Palace Hotel
nearest undergrounds : Charing Cross & Covent Garden
Personalisation is the latest game in town. Those who are playing are reporting consistent winnings. They are using data to understand their customers' product preferences. Then they are delivering content that matches their customers' expectations.
This is not a new sales technique. It has been practiced in retail for centuries. A storekeeper gets to know his customers, he learns what products they like, how much they have to spend and when they want to buy. If they walk into his store and browse products on the shelf the storekeeper can see what is of interest to customers at that very moment. He can respond accordingly, perhaps suggesting a relevant special offer or bringing out some goods from a backroom that weren't previously on display.
This 'knowing' sales technique has not translated well into the out of store shopping experience. In the online shopping environment or in the call centre, the customer knowledge that was so valuable to the storekeeper has, to a great extent, been lost.
This situation is changing though. We have moved into the era of big data and the realisation of its value to personalise the shopping experience. Big data is actually a massive amount of small data, data-nuggets that, collectively, can allow you to build a profile of your customers' product preferences. Data may be used to understand individual preferences or used to infer collective preferences - where customers are grouped with others of a similar type.
This conference will explore the use of data to improve the effectiveness of customer communications, raise sales conversion rates, increase customer loyalty and provide a better travel booking experience.
The rewards are there for the taking. If your business is not collecting and making effective use of customer data you are missing out on one of the most successful ways to keep your customers buying your products.
Our thanks to our Sponsors for this event:
Register by completing the form below or for further information email
firstname.lastname@example.org or call 0871 244 0747