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AI in Action

Spring Conference - Live & Streamed
Wednesday 19 March 2025 - 10:00 to 13:00 followed by networking lunch

Venue

Holiday Inn Regent’s Park, Carburton St, London W1W 5EE (nearest underground: Great Portland Street)

or at your home or office via Zoom

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Conference Sponsor:

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Over the last year we have heard much about how artificial intelligence will be changing the way we work and the way we do business; but, now, AI is in Action.

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There is so much hype around AI, that many travel businesses don’t realise that AI is already in action in our industry, but the facts speak for themselves.

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Hostinger reports:

  • From 2024 to 2030, the AI market is projected to grow at a compound annual growth rate (CAGR) of 28.46%.

  • By 2030, AI is projected to contribute over $15.7 trillion to the global economy.

  • Businesses are allocating up to 20% of their tech budgets to AI, and 58% of companies will increase AI investments in 2025.

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Forward thinking travel and travel technology businesses are already harnessing artificial intelligence to significant effect. With this is mind, TTI has brought together a group of speakers whose organisations are using AI to boost both the efficiency and effectiveness of their businesses. They will tell you how they are putting AI into action, so that you can benefit from their hard won knowledge.

Could AI make a difference to your business? Join us at TTI’s Spring Conference to find out.

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Speakers

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  • Lalit Gupta, Senior Industry Manager, Google UK

  • Andy Washington, General Manager Europe, Trip.com Group

  • Nick Ball, Corporate Sales Director, Worldpay

  • Andrew Crowe, Chief Operating Officer, Compare Ferries

  • Charlie Cowan, Founder, Kowalah

  • Alex Bainbridge, CEO, Autoura

Detailed Agenda

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10:00 Welcome & TTI Update
Jon Pickles, Chairman, TTI

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10:10 Worldpay Update
Chris Frater, Corporate Sales Director - UK & Europe, Worldpay

Worldpay powers businesses of all sizes to make, take and manage payments across 146 countries and 135 currencies. Worldpay recently separated from FIS to become an independent company. As a result, it is now faster and nimbler. In this session, you will hear how Worldpay is bringing even more value to its clients and partners.

 

10:25 Keynote: TripGenie and AI
Andy Washington, General Manager Europe, Trip.com Group

Trip.com Group launched an enhanced version of its AI travel assistant, TripGenie, in July 2023 with the aim of providing more convenient, personalised and intuitive travel planning. The results are transformative. TripGenie has increased order conversion rates and user retention rates, leading to heightened loyalty and satisfaction among users. In this session, you will hear about how this was achieved and the resulting, incredible success.

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10:45 AI Across the Travel Industry
Andrew Crowe, Chief Operating Officer, Compare Ferries

Prior to being appointed COO at Compare Ferries, Andrew was a Consultant at Babble, focusing on the Travel and Tourism industry. This gave him a great insight into how the industry is adopting AI. In this session, Andrew will give us the lowdown on what is happening with AI arena in the Travel and Tourism arena as well as talk about the plans that Compare Ferries has to introduce AI into the organisation.

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11:05 Q&A Panel Session

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11:20 Networking Coffee Break

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11:40 AI @ Google
Lalit Gupta, Senior Industry Manager, Google UK

Google is, of course, one of the organisations at the forefront of putting AI into action. The organisation’s aim is to develop and launch AI products and services that help enhance customer experiences and optimise operations; developing new products that will provide the insights and capabilities needed to stay ahead in a competitive market. In this session, you will hear about how Google is already harnessing AI and learn about its plans for the future.

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12:00 Kowalah - Rolling Out AI
Charlie Cowan, Founder, Kowalah

Kowalah is a new start-up founded by Charlie. It is an AI-powered buying platform that helps buying teams run great buying processes. With his experience of implementing AI, in this session Charlie will focus on how to embed AI thinking into your organisation - a guide to rolling out ChatGPT and other AI apps so that they become effective tools that increase business efficiency, making better use of your valuable staff.

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12:20 AI Tour Guides and AI Agents
Alex Bainbridge, CEO, Autoura

Alex is an expert in AI tour guides and where they fit as the delivery mechanism for personalised experiences. As well as presenting on this, Alex will also brief us on the future of AI agents and where standards fit in, such as what has been defined on a cross-industry basis within the Decentralised Identity Foundation.

 

12:40 Q&A Panel Session

 

 

13:00 Close followed by Networking Lunch

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