Past Events

An archive of video recordings and presentations from past events (members only)

TTI Member Access to Past Events Archive
  • TTI Members are able to access a valuable archive of video recordings and presentations from past events.

  • Once a member is logged in, just click on the See More link against the event in which you are interested

23 September 2021

Travel Futures - Autumn Conference

Whilst no one can predict what the future holds for the travel industry, those with long-standing experience and expertise in  travel have the knowledge needed to better see into the future. With this in mind, TTI assembled a group of speakers that spoke with authority on where the industry is heading.


  • Joss Croft, Chief Executive Officer, UKinbound

  • Jon Pickles, Chief Operating Officer, Kaptio

  •  Roberto da Re, Chief Executive Officer, Travel Ledger

  •  Clare de Bono, General Manager UK and Ireland, Amadeus

  • John Boulding, Chief Marketing Officer, Vox Group

  • John Abel, Technical Director, Office of the CTO, Google Cloud

5 August 2021

TTI ws delighted that Glenn Fogel, Chief Executive Officer and President of Booking Holdings agreed to be in conversation with Paul Richer of Genesys Digital Transformation.  Booking Holdings is the world’s leading provider of online travel and related services.

​Glenn has served as Booking Holdings Chief Executive Officer and President since January 2017 and has been Chief Executive Officer of since June 2019.


  • Glenn Fogel, CEO and President, Booking Holdings

17 June 2021

The New Normal - Summer Forum

The big question was whether the new normal with all its concerns and inconveniences is The New Normal or was just an interim period before slowly and steadily we returned to the freedom with which we travelled prior to the COVID-19 pandemic?

For its Summer Forum and to address this crucial question, TTI assembled a team of the most senior experts from a variety of travel sectors.


  • Simon Calder, Travel Journalist and Broadcaster

  • Clive Wratten, Chief Executive, Business Travel Association

  • Robert Griggs, Head of Policy and Public Affairs, Airlines UK

  • Martyn Sumners, Executive Director, AITO

  • Jon Pickles, Chief Operating Officer, Kaptio

  • Julia Lo Bue-Said, Chief Executive Officer, The Advantage Travel Partnership

29 April 2021

In this webinar, you will heard from Roberto da Re, CEO, why he and his fellow founders took the decision to develop Travel Ledger as a Blockchain application, how development has proceeded and how Travel Ledger will truly benefit the whole industry, buyers, sellers and technology companies,  with "Trust" at its core.


  • Roberto da Re, CEO, Travel Ledger

  • Justin Morshead, Co-Founder, Travel Ledger

18 March 2021

The pandemic has been nothing less than catastrophic for the travel industry. .

For TTI’s Spring Conference, we .assembled a group of some of the most influential people within travel and tourism. They gave their take on working together to get past the pandemic and get back to profitability.


  • Rob Paterson, CEO, Best Western Hotel Group GB

  • Simon McNamara, Country Manager United Kingdom & Ireland, IATA

  • Tom Jenkins, Director, European Tourism Association

  • Angus Urquhart, Sales Director, GeneMe UK

  • Professor Dimitrios Buhalis, Director of eTourism Lab, Bournemouth University Business School

  • Richard Baker, Chief Commercial Officer, Inspiretec

28 Jan 2021

Working Together for a Brighter Future

Our series of Webinars aimed to help you achieve three things:

  1. Create a much better user experience for your booker or guest

  2. Create up-sell opportunities

  3. Use digital content to meet your customer’s aspirations.


  • Peter Hazel, TTI Projects Coordinator

  • Frank Reeves, CEO, Avvio

  • Paul Nixon, Managing Director, Intuitive Systems

  • Howard Rosenthal, Partner, D4T consulting

  • Dimitris Hiotis, Partner, Simon Kucher & Partners

  • Malcolm Lindop. Director & Co-Founder, Swift Travel Consultancy - UK & Middle East Representation – Giata Drive

9 Dec 2020

There is a growing enthusiasm amongst many who wish to travel again, but there is equally as much anxiety. Managing your customer concerns effectively is key to a successful return to more normal business; but with many organisations running with reduced human resources, efficiency is imperative. 


  • Colin Brimson, Co-Founder & CEO, d-flo

12 Nov 2020

The Fight Back

All players within the Travel Industry have suffered significantly from the drastic reduction in business brought on by the restrictions introduced by Governments across the globe. In this, TTI’s Winter Forum, we examined how the travel industry would fight its way back to normality.

24 Sept 2020

Let's Get Emotional

Emotion is a powerful motivator. Positively appeal to a person’s emotions and they will act as you need them to. This is the basis of just about all advertising from political campaigns to selling travel.


  • Richard Baker, Chief Commercial Officer, Inspiretec

  • Katy Howell, Chief Executive Officer, Immediate Future

  • Moshe Demri, Vice President Revenue, Optimove

  • Cyril Puget, Sales and Marketing Director, myElefant

  • Eddy Swindell, CRO & Co-Founder,Fresh Relevance

18 June 2020

Strategies for Survival and Beyond

Covid-19 and its associated lockdown has had a devastating effect on the entire travel industry, with our customers unable to or simply not willing to travel. The industry is fighting for survival.  We are all hoping to reach better times when we can commence along the road to recovery.


  • John Forgan, Director Business Strategy, Ward Williams

  • John Terry, Global Managing Director, TMS Talent Group

  • Paul Stephen, CEO, Sagittarius Agency

  • Peter Barnsley, Director, Cyber Security, 6point6

  • Oli White, Head of Commercial, Sesui Cloud Comms

19 Sept 2019

Digital Travel 4.0

Consumers are switching from the pre-Internet ways of researching and booking travel to using their mobile phones, tablets and computers. There may come a time when only the smallest percentage of travel is researched and booked offline.


  • Joss Croft, CEO, UKinbound

  • Nick Cooper, Head of Market UK, HolidayPirates

  • Barrie Kelly, Chief Executive, Visit Greenwich

  • Rene Frey, CEO, Insight Guides

  • Paul Rodgers, Chairman, Vendorcom

  • Tony Bean, Director, Vamoos

  • Emily Andrews, Digital Travel Marketing, Advantage

13 June 2019

Hands-On with Customer Engagement

It is a well known marketing fact that it can cost many times more to win a new customer than to keep an existing customer repeatedly purchasing your products. Yet, in today’s digital world customers have become increasingly fickle and disloyal.


  • Paul Stephen, CEO, Sagittarius

  • Dave Bishop, Commercial Director – Gray Dawes Group

  • Katy Howell, CEO Immediate Future

  • Richard Baker, Chief Commercial Officer, Inspiretec Group

21 Mar 2019

CX and the Disloyal Customer

The best known online players, for example Uber, Amazon or Airbnb, spend millions on ensuring that the customer experience they provide is easy and intuitive. The goal is that potential customers should not have to think when interacting with their apps or websites.


  • Guy Stephenson, Chief Commercial Officer, Gatwick Airport

  • Bas Lemmens, CEO,

  • Sean Connell, Head of Design & UX, Loco2

  • Richard Baker, Chief Commercial Officer, Inspiretec Group

  • Paul Stephen, CEO, Sagittarius

  • Benno Iten, Head of Sales & Marketing, Nezasa

  • Yaroslav Kotyshov, VP Revenue Management, Aviasales

  • Sarah Roberts, Experience Strategy Director, cxpartners

7 Nov 2018

AI - The Dawn of a New Age

As we move to a new age of sophisticated machine learning, AI is set to revolutionise the way we conduct business, yielding opportunities for improved customer service, increased business efficiency and more effective customer targeting.


  • Michael Mrini, IT Director, Edwardian Hotels

  • Abhiram Gandhe, Data, Analytics and BI, TUI Group

  • Leonard Blommendaal, CEO, Shopping Minds (Bookit)

  • Gary Richardson, MD, AI, Data and Analytics, 6point6

20 Sept 2018

The Content Revolution

Content is king, so the old saying goes, and that statement has never been truer.  A quiet revolution has been taking place that is seeing content becoming increasingly sophisticated, taking centre stage as one of the most important drivers of online business success.


  • Suzie Thompson, VP Marketing, Red Carnation Hotels

  • Andreas Posmeck, Managing Director, GIATA GmbH

  • John Boulding, Chief Marketing Officer, VOX S.p.A.

  • Filippo Fasolo, Chief Executive Officer, AdsHotel

  • Megan Goodwin, Joint MD, Interactive Rights Management

  • Maggie Petrova, Data Scientist, Objective IT

  • David Woodward, Director, Panoramic Imaging
    Dr Kevin Ashbridge, VP Travel Solutions, SDL plc

7 June 2018

All About Blockchain

Blockchain is being hyped as the new, great technology that will disrupt the Internet. It has gained infamy as the technology behind speculative crypto-currencies such as Bitcoin but, those in the know, see it as a useful piece of tech that will enable us to conduct business in new ways.


  • Roberto da Re, Founder,Travel Ledger

  • Mark Croston, Chief Chief Commercial Officer, Trippki

  • Marcus de Wilde, Enterprise Business Development Manager, Applied Blockchain

13 Mar 2018

AI and the Rise of the Bot

It has been generally accepted by the public that organisations will use their personal data to improve customer interaction.  Achieving this is where artificial intelligence comes in.


  • Michael Mrini, IT Director, Edwardian Hotels

  • Jean Noel Lau Keng Lun, Product Marketing, Egencia

  • Amir Segall, Vice President of Global Supply, HotelTonight

  • Dr Kevin Ashbridge, VP Global Travel Solutions, SDL plc

  • LaraFox, Director, Objective Computing

  • Joerg Esser, Partner, Roland Berger

  • Isaac George, Country Head – UK, Happiest Minds

6 Nov 2017

The Future of Technology in Travel and Hospitality

What does the future hold for the travel and hotel industry?  As technology continues to evolve, new opportunities present themselves to operate our businesses in an increasingly sophisticated manner.


  • Guy Stephenson, Chief Commercial Officer, Gatwick Airport

  • David Chappell, Head of Technology, Gray Dawes Group

  • Andy Mallinson, Managing Director EMEA, Stackla

18 Mar 2014

The Digilution of Travel

With the launch of internet airlines such as easyJet, the mainstream leisure travel companies came to the realisation that being online did not mean putting your brochure on the web but what was needed was the ability for customers to book online.


  • John Straw, Chairman Digital Advisory Board, Thomas Cook

  • Caroline Bremner, Head of Travel & Tourism, Euromonitor

  • Eddie Robb, CEO & Founder, Make it Social

  • Peter Ward, Co-founder & CEO, Where Are You Now?

  • Paola Lopez, Search Best Practice – Travel, Google

  • Rob Stross, Director,

  • Peter Matthews, CEO, Nucleus

  • Dr Nicola Millard, Customer Experience Futurologist, BT

28 Apr 2009

Search and Rescue

Most travel companies are now selling online although with varying degrees of success. Those that are doing well have had to work hard for their success. The online channel gives businesses the opportunity to not only extend their reach beyond their traditional markets, but also to increase efficiency through a greater degree of automation.


  • Paul Evans, Chief Executive, Lowcost Travel Group

  • Neil McCarthy, Chief Marketing Officer, Latitude Group

  • Robin Devlin, Industry Manager Travel, Google UK

  • Greig Holbrook, Director, OBAN Multilingual

  • Ray Mason, ex-Managing Director,

  • Sandra Leonhard, Director Web Strategy & Business Development, TUI Travel plc